Support Services
Balancing the demands of work, family, and personal needs can be challenging. That’s why we offer resources like the Employee Assistance Program (EAP) and guidance on Public Service Loan Forgiveness (PSLF)—ensuring you have access to assistance when you need it.
In addition to these resources, Mercy Housing offers employee giving, a voluntary way to give back and extend your support to our residents and communities.
Support Services
Balancing the demands of work, family, and personal needs can be challenging. That’s why we offer resources like the Employee Assistance Program (EAP) and guidance on Public Service Loan Forgiveness (PSLF)—ensuring you have access to assistance when you need it.
In addition to these resources, Mercy Housing offers employee giving, a voluntary way to give back and extend your support to our residents and communities.
Support Services
Balancing the demands of work, family, and personal needs can be challenging. That’s why we offer resources like the Employee Assistance Program (EAP) and guidance on Public Service Loan Forgiveness (PSLF)—ensuring you have access to assistance when you need it.
In addition to these resources, Mercy Housing offers employee giving, a voluntary way to give back and extend your support to our residents and communities.
Health Advocate
Turning Health Confusion into Clarity
You have access to your own "Personal Health Advocate". Your advocate will aid in finding the best doctors and hospitals, scheduling timely appointments (especially with specialist physicians), and obtaining services for your elderly parents. The program also offers assistance when faced with serious illness or injury, as well as claims and billing issues.
You can access services by calling (866) 695-8622, visiting healthadvocate.com/mercyhousing, or using the HealthAdvocate mobile app with access code MERCYHOUSING. For questions, email answers@healthadvocate.com.
Employee Assistance Program (EAP)
Help When It Matters
We offer a confidential Employee Assistance Program (EAP) through SupportLinc, available at no cost to you and your household members—no enrollment required. Each member can access up to 5 free counseling sessions per concern, with support available 24/7. Licensed clinicians connect you to local counselors and community resources, with flexible options like video, phone, text, live chat, and group sessions.
EAP Services Include Support For:
- Family & Relationships: Help with communication, intimacy issues, and divorce.
- Substance Abuse: Assessment, care coordination, and support for sobriety.
- Stress: Assistance with emotional concerns such as depression, anxiety, grief, and work pressures.
- Work-Life Balance: Resources for financial consultations, relocation, elder care, child care, and pet care.
- Legal and Financial Consultations: Free access to legal and financial experts for budgeting, debt, bankruptcy, and housing questions.
To access your EAP, register below, call (888) 881-5462, or visit mercy.mysupportportal.com and use code mercy.
Need Extra Care?
In addition to our program through SupportLinc, we also offer Employee Assistance and Wellness Support through New York Life. This program provides you and your family with up to three free sessions per issue each year. You can register below, call (800) 344-9752, or visit guidanceresources.com to learn more.
Life Assistance Program
Your Life, Your Support System
Whether you’re balancing work, family, finances, or personal challenges, the Life Assistance Program through New York Life Group Benefits Solutions offers confidential support, expert guidance, and resources to help you manage what life sends your way.
- Support from Professionals: 30-minute legal consultation plus up to 25% off legal fees; 30-minute financial consultation with a 25% discount on tax planning and preparation.
- Call Anytime, Any Day: Connect with an advocate to assess your needs, develop solutions, and get referrals to programs or community resources.
- Visit a Specialist: Employees and household members receive three face-to-face sessions with advocates.
- Monthly Webinars & Online Resources: Attend educational seminars or access articles on managing life, work, money, and health.
Additional Care for Loved Ones
In the event of a loss, New York Life Group Benefit Solutions Survivor Assurance provides support to beneficiaries when they need it most. Eligible beneficiaries may receive claim payments of $5,000 or more through a free, interest-bearing account they can manage online 24/7, as well as access to tools like bereavement counseling, financial and legal resources, and planning guides to help them navigate legal, financial, and other responsibilities during a difficult time.
To learn more, click the button below or call (800) 538-3543. You can also register or log in at nylgbssurvivorassurance.com.
Public Student Loan Forgiveness
What is Public Service Loan Forgiveness?
The Public Service Loan Forgiveness (PSLF) program forgives the remaining balance on your federal direct loans after you make 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying public service employer.
This program helps you manage your student loan debt while pursuing a career in public service. Public Service Loan Forgiveness (PSLF) is available to Mercy Housing employees which is a qualifying non-profit organization. Only federal direct loans are eligible for PSLF. A federal direct loan is a federal student loan made directly by the U.S. Department of Education. However, if you have other federal loans originated under the Federal Family Educational Loan (FFEL) Program or the Perkins Loan Program, you have to consolidate those loans into a new direct consolidation loan to qualify.
You can learn more about what type of loan you have through the US Department of Education’s Federal Student Aid website.
Employee Giving
Help Us Build Vibrant Communities
Many Mercy Housing employees are eager to further support our residents and make an even greater impact. Even a small gift through payroll deduction adds up to make a meaningful difference for the residents we serve. Employees can choose to designate their support to a specific region and select whether their gift benefits General Operating or Resident Services.
Participation is 100% optional, but this giving option is available for anyone who would like to make a gift in support of Mercy Housing’s mission. Go here for more information and fill out a form to start contributing: Employee Giving.
If you aren't interested in setting up a payroll deduction but would still like to make a one-time gift, you can do that here: Help Families, Seniors & Those in Need | Donate to Mercy Housing.
Thank you for helping us build vibrant communities where everyone has a place to call home. If you have any questions about employee giving, please email gifts@mercyhousing.org.
Contact the providers of these benefits:
Health Advocate - (866) 695-8622, healthadvocate.com/mercyhousing (Code: MERCYHOUSING)
SupportLinc - (888) 881-5462, mercy.mysupportportal.com (Code: mercy)
New York Life - (800) 344-9752, www.guidanceresources.com
New York Life Group Benefits Solutions - (800) 538-3543, nylgbssurvivorassurance.com
ABOUT THIS GUIDE: Actual plan provisions for Mercy Housing (“the Company”) benefits are contained in the appropriate plan documents, including the Summary Plan Description (SPD) and incorporated benefit/carrier booklets. The Digital Benefits Hub is a summary only and does not describe each benefit option. This Digital Benefits Hub provides updates to your existing SPD as of the first day of plan year, which describes your health and welfare benefits in greater detail. Until the Company provides you with an updated SPD, this guide is intended to be a Summary of Material Modification (SMM) and should be retained with your records along with your SPD. As always, the official plan documents determine what benefits are available to you. If any discrepancy exists between this guide and the official documents, the official documents will prevail. The Company reserves the right to amend or terminate any of its plans or policies, make changes to the benefits, costs, and other provisions relative to benefits at any time with or without notice, subject to applicable law.